Opinto-opas

Multicultural Tourism and Hospitality
Multidimensional Hospitality (theme)
The student gets useful tools and skills needed in tourism related operations and tasks. He/she gets practical experience of working in the tourism field. Therefore, he/she also gets to know about various tasks and duties in these working environments. The student understands the meaning of creating and getting experiences by his/her own reflecting in working life. He/she knows how to give a creative oral presentation in English by using different presentation techniques.

The student:

- is able to operate as a member of a work community

- is able to create a competitive edge from his/her own hospitality but also personal skills

- knows the importance of safety issues in the tourism field and is able to apply them in his/her work

- understands the significance of localness in global business processes and is able to use it as a resource

- gets experience in local tourism companies of tourism and hospitality tasks and duties

- gets familiar with different organisations’ operating models and customer related processes

- understands multisensory service experiences in the tourism field and is able to reflect them through his/her tasks in the field

- develops his/her creativity and innovation skills

- develops his/her multicultural communication skills

- gives a creative oral presentation in English

NULL

- basic common rules for a member of a work community

- CV and application

- information on hygiene issues(Hygiene Proficiency test)

- safety issues in tourism (pass)

- First Aid skills (First Aid card 1)

- alcohol legislation (pass)

- organisation's operating models

- customer service and related processes in different organisations

- learning experience co-creation in the Elf School

- multisensory service experiences in various field work situations

- localness in global business processes

- creation of a competitive edge from one's own hospitality skills

- oral presentation about the field work experiences

Please note that there might be more specific assessment criteria for learning assignments which will be given at the beginning of the study unit.

Fail (0)
The student does not complete the assignments according to instructions or does not attend the learning situations at all. He/she does not pass the assignments, tests and/or the exam as required.

Poor (1)
Multicultural communication skills of the student are at a very basic level and he/she understands the role of a member of a work community. The student understands the importance of safety issues in his/her work. The student understands localness in global business processes only with the help of examples and exercises. He/she develops his/her hospitality skills but his/her skills of tourism related tasks and duties remain at a very basic level. He/she has limited understanding of an organisation’s operating model and process but is unable to see it in a wider context. The student has limited knowledge of multisensory service experiences. He/she passes all the tests required for working in the tourism field. The student can give a satisfactory oral presentation about his/her field work experiences in English but needs a lot of assistance. Only a few assignments are performed according to the instructions.

Satisfactory (2)
Multicultural communication skills of the student are at a basic level and he/she knows how to operate as a member of a work community. The student understands the importance of safety issues in his/her work.The student is able to understand localness in global business processes with the help of examples and exercises. He/she develops his/her hospitality skills but his/her skills of basic tourism related tasks and duties remain at a basic level. He/she has some understanding of an organisation’s operating model and process but is unable to see it in a wider context. The student has some basic knowledge of multisensory service experiences. He/she passes all the tests required for working in the tourism field. The student can give a satisfactory oral presentation about his/her field work experiences in English but needs assistance. Some (but not all) assignments are performed according to the instructions.

Good (3)
Multicultural communication skills of the student are at a good level and he/she is fairly good at operating as a member of a work community. He/she knows how to take safety aspects into account in his/her work. The student knows the meaning of localness in global business processes. He/she has good hospitality skills and his/her skills of the basic field-related tasks and duties are also at a good level. The student has fairly good knowledge of an organisation’s operating model and process as well as of multisensory service experiences. He/she passes all the tests required for working in the tourism field. The student can give an oral presentation about his/her field work experiences in English. Most of the assignments are performed according to the instructions.

Very good (4)

Multicultural communication skills of the student are at a very good level and he/she is very good at operating as a member of a work community. He/she knows very well how to apply safety aspects in his/her work. The student knows the meaning of localness in global business processes. He/she has very good hospitality skills and his/her skills of the basic field-related tasks and duties are also at a very good level. The student has very good knowledge of an organisation’s operating model and process as well as of multisensory service experiences. He/she passes all the tests required for working in the tourism field. The student can give a very good oral presentation about his/her field work experiences in English. All the assignments are performed according to the instructions.

Excellent (5)

Multicultural communication skills of the student are at an excellent level and he/she is very efficient and systematic when operating as a member of a work community. He/she knows very well how to apply safety aspects in his/her work.The student fully understands the meaning of localness in global business processes. He/she has excellent hospitality skills and his/her skills of the basic field-related tasks and duties are also at an excellent level. The student has excellent knowledge of an organisation’s operating model and process as well as of multisensory service experiences. He/she passes all the tests required for working in the tourism field. The student can give a fluent oral presentation about his/her field work experiences in English. All the assignments are performed according to the instructions.

Lectures, exercises, tests, assignments.

Petra Paloniemi

Blomme, R. & Melissen, F. 2014. Hospitality experience: An introduction to hospitality management. Houten, The Netherlands: Noordhoff Uitgevers Groningen. Ainsworth, S., Purss, A. 2009. Same time, next year?: Human resource management and seasonal Workers. Personnel Review. 38:3, 217-235. Hancock, P. 2013. ‘Being Santa Claus’: the pursuit of recognition in interactive service work. Work, employment and society. 27:6, 1004 –1020. Ivarsson, L., Larsson, P. 2015. Service Work and Employee Experience of the Service Encounter. Plaskoff, J. 2017. Employee experience: the new human resource management approach. Strategic HR Review. 16:3, 136-141. Pine, B.J & Gilmore, J. H. 2011. The experience economy. (Updated edition.) Boston: Harvard Business Review Press.

50% Contact teaching, 50% Distance learning

Fieldwork in a tourism company.

English

International group of students. Cooperation with the international tourism field and alumni.

01.09.2021 - 31.12.2021

10 cr

01.08.2021 - 12.09.2021

Autumn 2021, Rovaniemi (online implementation possible if needed)

R81D21S

To be announced.

Excellent (5) Multicultural communication skills of the student are at an excellent level and he/she is very efficient and systematic when as a member of a work community. He/she knows very well how to apply safety aspects in his/her work. The student fully understands the meaning of localness in global business processes. He/she has excellent hospitality skills and his/her skills of the basic tasks and duties are also at an excellent level. The student has excellent knowledge of an organisation’s operating model and process as well as of multisensory service experiences. He/she passes all the tests required for working in the tourism field. The student can give a fluent oral presentation about his/her field work experiences in English. All the assignments are performed according to the instructions. Very good (4) Multicultural communication skills of the student are at a very good level and he/she is very good member of a work community. He/she knows very well how to apply safety aspects in his/her work. The student knows the meaning of localness in global business processes. He/she has very good hospitality skills and his/her skills of the basic tasks and duties are also at a very good level. The student has very good knowledge of an organisation’s operating model and process as well as of multisensory service experiences. He/she passes all the tests required for working in the tourism field. The student can give a very good oral presentation about his/her field work experiences in English. All the assignments are performed according to the instructions. Good (3) Multicultural communication skills of the student are at a good level and he/she is fairly good member of a work community. He/she knows how to take safety aspects into account in his/her work. The student knows the meaning of localness in global business processes. He/she has good hospitality skills and his/her skills of the basic tasks and duties are also at a good level. The student has fairly good knowledge of an organisation’s operating model and process as well as of multisensory service experiences. He/she passes all the tests required for working in the tourism field. The student can give an oral presentation about his/her field work experiences in English. Most of the assignments are performed according to the instructions. Satisfactory (2) Multicultural communication skills of the student are at a basic level and he/she knows how to operate as a member of a work community. The student understands the importance of safety issues in his/her work. The student is able to understand localness in global business processes with the help of examples and exercises. He/she develops his/her hospitality skills but his/her skills of basic tourism related tasks and duties remain at a basic level. He/she has some understanding of an organisation’s operating model and process but is unable to see it in a wider context. The student has some basic knowledge of multisensory service experiences. He/she passes all the tests required for working in the tourism field. The student can give a satisfactory oral presentation about his/her field work experiences in English but needs assistance. Some (but not all) assignments are performed according to the instructions. Poor (1) Multicultural communication skills of the student are at a very basic level and he/she understands the role of a member of a work community. The student understands the importance of safety issues in his/her work. The student understands localness in global business processes only with the help of examples and exercises. He/she develops his/her hospitality skills but his/her skills of tourism related tasks and duties remain at a very basic level. He/she has limited understanding of an organisation’s operating model and process but is unable to see it in a wider context. The student has limited knowledge of multisensory service experiences. He/she passes all the tests required for working in the tourism field. The student can give a satisfactory oral presentation in English but needs a lot of assistance. Only a few assignments are performed according to the instructions. Fail (0) The student does not complete the assignments according to instructions or does not attend the learning situations at all. He/she does not pass the assignments, tests and/or the exam as required. Please note that there might be more specific assessment criteria for learning assignments which will be given at the beginning of the study unit.

Petra Paloniemi, Ulla Kangasniemi, Petri Pälli, Outi Kähkönen

0 - 50

Tourism

3 cr

5 cr

H-5